Return & Refund Policy – Royal Marwar

At Royal Marwar, we strive to provide high-quality products and ensure that our customers have a satisfactory shopping experience. If you receive a product that is damaged, defective, or different from what you ordered, you may be eligible for a return or replacement under the conditions mentioned below.

Returns

You can request a return if the product you receive is:

  • Damaged during delivery
  • Defective or has a manufacturing issue
  • Different from the product you ordered

Please raise your return request within 7 Days of receiving your order.

Requests received after this period may not be eligible for return or replacement.

Return Conditions

To be eligible for a return, the product must:

  • Be unused and in its original condition
  • Be packed in its original packaging
  • Include all original tags, accessories, invoices, and free items received with the order
  • Not have any damage caused after delivery due to misuse, improper handling, or negligence

Royal Marwar reserves the right to inspect the returned product before approving a return or refund.

If the product is returned without its original packaging, accessories, or other items supplied with the order, or if the product has been damaged after delivery, the return request may be rejected or applicable charges may be deducted.

Items That Cannot Be Returned

We do not accept returns for:

  • Customized or made-to-order products
  • Products that have been used or altered
  • Products damaged due to misuse, negligence, or improper handling
  • Products returned without original packaging
  • Products with missing accessories, tags, invoices, or other items supplied with the order
  • Products damaged after delivery for reasons not attributable to Royal Marwar

How to Request a Return

To request a return, please contact our customer support team within 7 Days of receiving your order.

Please provide the following information:

  • Your Order ID
  • Your name and contact details
  • Clear photographs or videos showing the damage, defect, or incorrect product
  • A brief description of the issue

Our team will review the request and may ask for additional information or images/videos if required.

Once your return request is approved, we will inform you about the next steps and, where applicable, arrange a pickup of the product.

Return Inspection

Returned products may be inspected by Royal Marwar or the relevant service/logistics partner to verify the reported issue and the condition of the product.

A refund or replacement will be processed only after the return is approved based on the applicable return conditions.

Refunds

Once your return has been approved:

  • If the product is picked up on the scheduled date and the return is approved based on the applicable conditions, the refund is usually initiated within 24 hours after pickup confirmation.
  • If the pickup is delayed, or if the returned product needs to be received and inspected before the refund is approved, the refund may take up to 15 business days to process.
  • Refunds will generally be issued to the same payment method used to place the order.
  • The time taken for the refund to reflect in your account may vary depending on your bank or payment service provider.

Replacement

If the product received is damaged, defective, or incorrect, Royal Marwar may offer a replacement instead of a refund, subject to product availability.

If the same product is unavailable, we may provide an alternative resolution or refund, as applicable.

Damaged Products During Delivery

If your order arrives damaged, please take clear photographs or videos of the product and packaging as soon as possible and contact us within 7 Days of delivery.

This information may be required to verify the condition of the product and process your return or replacement request.

Cancellation Policy

If you wish to cancel an order, please contact Royal Marwar as soon as possible.

Orders that have already been processed, dispatched, or made specifically according to customer requirements may not be eligible for cancellation.

For customized or made-to-order products, cancellation may not be possible once production or processing has started.

Shipping and Return Charges

Where a return is approved because the product was damaged, defective, or incorrectly supplied by Royal Marwar, the applicable return or pickup arrangements will generally be handled by us.

For returns that do not qualify under this policy, any applicable shipping, pickup, handling, or other charges may be the responsibility of the customer.

Need Help?

If you have any questions regarding our Return & Refund Policy or need assistance with a return or refund, please contact us:

Royal Marwar

Email: mrramsain03@gmail.com
Phone: +91 97840 44837

Policy Updates

Royal Marwar may update or modify this Return & Refund Policy from time to time to reflect changes in our products, services, business practices, or applicable requirements.

Any changes will become effective once the updated policy is published on our website.

We recommend reviewing this page periodically for the latest version of our Return & Refund Policy.