Warranty Policy – Royal Marwar

Introduction

At Royal Marwar, we are committed to providing quality products and ensuring customer satisfaction. Our products are carefully manufactured, inspected, and packaged to maintain appropriate standards of quality and durability.

This Warranty Policy explains the warranty coverage, exclusions, and claim process applicable to eligible products purchased from Royal Marwar through our website or store.

Warranty Coverage

Royal Marwar provides a limited warranty on selected products against manufacturing defects in materials and workmanship.

The warranty applies only when the product is used under normal conditions and for its intended purpose.

Warranty coverage is subject to the specific product, warranty period, and terms mentioned on the relevant product page, invoice, or other applicable documentation.

Warranty Period

The warranty period may vary depending on the product.

Unless a different warranty period is specifically mentioned on the product page or invoice, eligible products are generally covered for 6 months to 1 year from the date of delivery.

The applicable warranty period begins from the date the product is delivered to the customer.

What Is Covered

Subject to the terms of this policy, the warranty may cover manufacturing defects such as:

  • Structural defects caused by manufacturing
  • Faulty workmanship
  • Defects in materials
  • Manufacturing-related issues affecting the normal functionality of the product
  • Failure of a component due to a manufacturing defect

Warranty coverage applies only to defects that are determined to have resulted from manufacturing or workmanship and not from normal use, misuse, or external factors.

What Is Not Covered

The warranty does not cover damage, defects, or issues resulting from:

  • Misuse or improper use of the product
  • Negligence or improper handling
  • Accidental damage
  • Normal wear and tear
  • Scratches, dents, stains, or cosmetic damage caused after delivery
  • Damage caused during shifting, relocation, or transportation arranged by the customer
  • Unauthorized repairs, alterations, modifications, or servicing
  • Water or excessive moisture damage
  • Fire, flooding, earthquakes, storms, or other natural disasters
  • Exposure to unsuitable environmental conditions
  • Failure to follow product care or maintenance instructions
  • Damage caused by pets, pests, or other external factors
  • Any issue arising from use of the product for a purpose for which it was not designed

Natural variations in materials, texture, grain, color, or finish may not be considered manufacturing defects where such variations are inherent to the material or product.

Warranty for Customized Products

Customized or made-to-order products may have specific warranty conditions depending on the product and customization involved.

Any applicable warranty coverage for customized products will be subject to the terms communicated or mentioned at the time of purchase.

Warranty Claim Process

If you believe your product has developed a manufacturing defect during the applicable warranty period, please contact our customer support team.

When submitting a warranty claim, please provide:

  • Your Order ID or purchase details
  • Your name and contact information
  • Clear photographs or videos showing the issue
  • A brief description of the problem
  • Any other information reasonably requested by our support team

Our team will review the claim and may request additional photographs, videos, documents, or other information to determine whether the issue is covered under warranty.

Warranty Inspection

Royal Marwar may inspect the product or request additional information before approving a warranty claim.

Warranty coverage will be determined based on the nature and cause of the reported issue.

If the issue is found to be outside the scope of this Warranty Policy, the warranty claim may be rejected.

Repair or Replacement

If a valid manufacturing defect is confirmed during the applicable warranty period, Royal Marwar may, at its discretion and subject to product availability:

  • Repair the defective product or component
  • Replace the defective component
  • Replace the product with the same or a similar product
  • Provide another appropriate resolution under the applicable warranty terms

The specific resolution will depend on the nature of the defect, product availability, and other applicable circumstances.

Warranty Limitations

The warranty applies only to the original purchaser and the product purchased from Royal Marwar, unless otherwise specified.

The warranty does not automatically extend the original warranty period after a repair or replacement unless required by applicable law or specifically confirmed by Royal Marwar.

Warranty claims may require proof of purchase.

Warranty and Returns

Warranty claims are separate from return or refund requests.

If you receive a product that is damaged, defective, or incorrect at the time of delivery, please refer to our Return & Refund Policy and report the issue within the specified return period.

Warranty coverage generally applies to eligible manufacturing defects that arise during the applicable warranty period after delivery.

Contact Us

For any questions, concerns, or warranty claims, please contact us:

Royal Marwar

Email: mrramsain03@gmail.com
Phone: +91 97840 44837

Changes to This Warranty Policy

Royal Marwar reserves the right to update, modify, or revise this Warranty Policy from time to time.

Any changes will become effective once the updated version is published on our website.

We recommend reviewing this page periodically for the latest version of our Warranty Policy.